Introduction

This Privacy Policy describes how Leadsphere ("we", "our", "us") collects, stores, uses, protects, shares, and discloses your personal information. It applies to our platform "Leadsphere Connect" and its related services, websites, applications, and tools (together the "Platform"). By visiting or using the Platform, you agree to the collection, storage, usage, and disclosure of your personal information as described in this Privacy Policy.

Leadsphere Connect provides Amazon SP-API integration services that enable automated catalog management and inventory synchronization across multiple Amazon marketplaces.

Types of personal information we collect

As part of delivering our services, we collect personal information as necessary for the performance of our functions and activities. The personal information we collect includes:

Registration information

When you register to use our Platform by creating an account, we collect your name, email address, business information, and other contact details you provide during registration.

Amazon marketplace data

Through the Amazon SP-API, we collect and process:

• Amazon Seller account credentials and authorization tokens
• Product catalog information, listings, and SKUs
• Inventory levels and stock data across marketplaces
• Order information and fulfillment data
• Marketplace performance metrics and analytics
• Customer-level data (such as addresses) related to orders
• Pricing and competitive data where authorized

Platform usage information

When you use our Platform, we collect information that enables the Platform to function, including your device identity and type, IP address, geo-location information, page view statistics, and standard web log information.

Financial information

We collect payment information such as credit card details or bank account information necessary to process subscription payments. This information is securely transmitted to our third-party payment processors.

Communications

Information you provide when you contact us via email, WhatsApp, or other communication channels for support or inquiries.

How we collect personal information

We collect personal information through various methods:

• When you register or sign up for the Platform
• When you authorize our application through Amazon's OAuth flow
• Through API connections to your Amazon Seller Central or Vendor Central accounts
• When you use the Platform's features and services
• When you contact us through support channels
• When you interact with our Platform, content, and services
• Through cookies and similar tracking technologies

Amazon SP-API integration

When you connect your Amazon account to Leadsphere Connect, you authorize us to access specific data from your Amazon marketplace account through the SP-API. We only request the minimum permissions necessary to provide our synchronization and management services. You can revoke this authorization at any time through your Amazon Seller Central or Vendor Central account settings.

Cookies and tracking

We use cookies and similar tracking technologies to enhance your experience, analyze Platform usage, and improve our services. Cookies are small files stored on your device that help us recognize you on return visits. You can disable cookies in your browser settings, though this may limit some Platform functionality.

How we use your personal information

We collect and use personal information for the following purposes:

• To operate the Platform and provide synchronization services across Amazon marketplaces
• To process your data and manage your account
• To synchronize inventory levels across multiple marketplaces automatically
• To provide automated catalog management features
• To generate performance reports and analytics dashboards
• To communicate with you about your account, transactions, and service updates
• To provide customer support and respond to inquiries
• To improve and optimize our service offerings
• To maintain security and prevent fraud
• To comply with legal obligations and enforce our agreements
• To send administrative messages, reminders, and security alerts
• To conduct research and generate anonymized statistical data for Platform improvement

We use marketplace data solely to provide our services to you. We will not use this information for other purposes such as marketing without your explicit consent.

Disclosure of your personal information

We may disclose your personal information to service providers who assist us in providing our services, including:

• Cloud infrastructure and hosting providers (e.g., Firebase, Azure)
• Payment processing services
• Analytics and monitoring services
• Customer support platforms
• Security and fraud prevention services

We may also disclose your information:

• To Amazon, as required to provide SP-API integration services
• To your authorized representatives
• To government authorities when required by law
• In connection with a merger, acquisition, or sale of assets
• With your explicit consent

We never sell, rent, or share your personal data with third parties for their marketing purposes.

Data security and storage

We take data security seriously and implement industry-standard measures to protect your personal information:

• All data transmission uses SSL/TLS encryption
• Amazon credentials are never stored - only secure refresh tokens
• Tokens and sensitive data are encrypted at rest using Azure Key Vault
• Access to systems is restricted and password-protected
• Regular security audits and monitoring
• Secure cloud infrastructure with redundancy and backups

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Notifiable data breach

In the event of a data breach that is likely to result in serious harm, we will:

• Notify affected individuals as soon as practicable
• Notify relevant regulatory authorities as required by law
• Provide information about the breach and steps being taken
• Recommend actions you can take to protect yourself

We maintain incident response procedures in compliance with applicable data protection laws and regulations.

Your rights and choices

You have the following rights regarding your personal information:

Access and correction

You have the right to access and correct any personal information we hold about you. To request access, contact us using the details below. We may need to verify your identity before providing access.

Data portability

You can request a copy of your data in a structured, commonly used format.

Deletion

You may request deletion of your personal data at any time. We will comply unless we're required to retain the information by law.

Revoke authorization

You can revoke Leadsphere Connect's access to your Amazon account at any time through your Amazon Seller Central or Vendor Central settings under "Manage Your Apps."

Opt-out of marketing

You can opt out of receiving marketing communications using the unsubscribe link in emails or by contacting us directly.

International data transfers

Your information may be transferred to and stored on servers located outside your country of residence, including in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers in accordance with applicable laws.

Third-party links

Our Platform may contain links to third-party websites, including Amazon's services. We are not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

Children's privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

If we can't collect your personal information

If you choose not to provide certain personal information, some or all of the following may occur:

• We may not be able to provide the Platform services to you
• We may not be able to synchronize your inventory across marketplaces
• You may not receive important service updates or support
• Your experience may be limited or less personalized

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

Material changes will be communicated through email or prominent notice on our Platform. Continued use of our services after changes constitutes acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will investigate your inquiry and provide a formal response within a reasonable timeframe. If corrective action is required, we will take appropriate steps to rectify the situation.

Complaints and disputes

If you believe your privacy has been breached or you have a complaint about our handling of your personal information, please contact us first using the details above. We are committed to resolving complaints fairly and promptly.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or supervisory body.

Regulatory compliance

We are committed to complying with applicable data protection laws and regulations, including but not limited to GDPR (where applicable), CCPA, and other regional privacy laws. Our practices are designed to respect your privacy rights regardless of your location.